Privacy Policy

Last updated: 07-02-2025

At Herbarom Laboratoire, we attach great importance to the protection of your personal data.
This privacy policy informs you about how we collect, use, share and protect your data in compliance with the General Data Protection Regulation (GDPR) and current French legislation.

1. Identity of the data controller

The data controller is:

Herbarom Laboratoire
31 Avenue de Lautagne
26000 - Valence
France

Telephone: +33475768316
E-mail: contact@herbarom-laboratoire.com
SIRET: 394280267

2. Personal data collected

We collect the following data based on your interactions with our site:

• Identification data: last name, first name, e-mail address, telephone number, postal address.
• Navigation data: cookies, IP address, pages viewed.
• Professional data: company.

Data is collected via:

• Contact forms.
• Activation of your customer account on the HERBAROM LABORATOIRE private area
• Cookies when you browse the private customer area

3. Purposes of processing

Your data is collected for the following purposes:

• Manage your requests via the contact form.
• Send you notifications of information and actions to be carried out on the private customer area, our newsletter, our offers and news.
• Improve your user experience on our site (cookies and navigation analysis).
• Comply with our legal and regulatory obligations.

4. Legal basis for processing

According to the GDPR, the processing of your data is based on the following legal bases:
• Consent: for sending newsletters or using cookies (article 6(1)(a) of the GDPR).
• Execution of a contract: to respond to your requests via our contact form (Article 6(1)(b) of the GDPR).
• Legal obligation: to comply with applicable regulations (Article 6(1)(c) of the GDPR).

5. Recipients of the data

Your data is only accessible:
• To Herbarom Laboratoire and its authorized employees.
• To technical service providers acting on our behalf (e.g.: host, e-mailing tool).
• To the competent authorities if required by law.

We do not share your data with third parties for commercial purposes.

6. Data retention period

The data is retained for limited periods:
• Contact data: for the period necessary to respond to your request, then up to 3 years for prospecting purposes.
• Data related to browsing the customer area: until your company, a HERBAROM Laboratoire customer, requests deletion of your access or you request it directly.
• Data related to the newsletter: until you unsubscribe.
• Cookies: depending on their type, for a maximum period of 13 months (see our cookie policy).

7. Your rights

In accordance with the GDPR, you have the following rights:
• Right of access: obtain a copy of your data.
• Right of rectification: correct your data if it is inaccurate.
• Right to erasure: request the deletion of your data, under certain conditions.
• Right to limitation: restrict the processing of your data.
• Right to portability: receive your data in a structured format.
• Right to object: object to the processing of your data for prospecting purposes.
• Right to withdraw your consent: at any time for processing based on your consent.

To exercise your rights, contact us:

Email: contact@herbarom-laboratoire.com
Address: Herbarom - 31 Avenue de Lautagne - 26000 Valence - France

You can also file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr.

8. Data security

We implement appropriate technical and organizational measures to guarantee the security of your personal data and prevent any unauthorized access, alteration or loss.

9. Cookie policy

When you browse our site, cookies may be installed on your device to improve your user experience and analyze the audience.

10. Changes to the privacy policy

This policy may be updated at any time to reflect legal developments or our practices. We invite you to consult it regularly.

For any questions regarding our privacy policy, please contact us.